Comments on: Microsoft’s Bing.com Search Engine http://www.saadkamal.com/microsoft/bing-search-engine-review/ Search Marketing for Small Business & Bloggers Fri, 27 Jan 2012 18:18:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bing Tech http://www.saadkamal.com/microsoft/bing-search-engine-review/comment-page-1/#comment-6060 Bing Tech Mon, 15 Aug 2011 17:18:58 +0000 http://www.saadkamal.com/?p=1329#comment-6060 The only problem with their (Bing / Microsoft / Yahoo) malware detection is that it falsely detects certain threats, and then assigns the dangerous link status with no recourse for the target website, other than a 3 week wait for them to review. We have a website that is listed as containing malware by Bing (and on Yahoo), yet multiple scans by Google malware and other 3rd party scans reveal nothing! 3 separate emails to Bing technical support asking for the source of the problem, or even a valid link to their partner "NevelSoft" which they point to as one of their sources of scanning, all resulted in polite but idiotic emails explaining that it will take 2-3 weeks .. .or more, to re-evaluate the site. The worst part is, because they will not or cannot reveal what the problem is, there is no guarantee that this insane cycle of non-support will not continue to loop. Example of actual "tech support response" from bing: Hi XXXX, This is again Jerome with Bing Technical Support. Thank you for writing again. We regret that we cannot provide more information regarding your inquiry and take immediate action regarding the malware warning that is appearing on our SERP when searching for your site. It is for these reasons why your case was forwarded to our product group. For more information regarding why Bing flags sites as potentially harmful, please visit http://onlinehelp.microsoft.com/en-us/bing/ff808537.aspx We will contact you as soon as developments come in from our product group. Sincerely, Jerome Bing Technical Support Of course it is Microsoft so no legal resolution exists.... Everyone should know that while it may be nice to attempt to protect your customers against malware, you should provide a mechanism to allow a website owner to remedy the problem (if in fact one exists) in a timely manner. This costs real people real money. .<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('6060','Bing Tech'); return false;">Reply to this comment</a> </div> The only problem with their (Bing / Microsoft / Yahoo) malware detection is that it falsely detects certain threats, and then assigns the dangerous link status with no recourse for the target website, other than a 3 week wait for them to review. We have a website that is listed as containing malware by Bing (and on Yahoo), yet multiple scans by Google malware and other 3rd party scans reveal nothing! 3 separate emails to Bing technical support asking for the source of the problem, or even a valid link to their partner “NevelSoft” which they point to as one of their sources of scanning, all resulted in polite but idiotic emails explaining that it will take 2-3 weeks .. .or more, to re-evaluate the site. The worst part is, because they will not or cannot reveal what the problem is, there is no guarantee that this insane cycle of non-support will not continue to loop.

Example of actual “tech support response” from bing:

Hi XXXX,

This is again Jerome with Bing Technical Support. Thank you for writing again.

We regret that we cannot provide more information regarding your inquiry and take immediate action regarding the malware warning that is appearing on our SERP when searching for your site. It is for these reasons why your case was forwarded to our product group.

For more information regarding why Bing flags sites as potentially harmful, please visit http://onlinehelp.microsoft.com/en-us/bing/ff808537.aspx

We will contact you as soon as developments come in from our product group.

Sincerely,

Jerome

Bing Technical Support

Of course it is Microsoft so no legal resolution exists…. Everyone should know that while it may be nice to attempt to protect your customers against malware, you should provide a mechanism to allow a website owner to remedy the problem (if in fact one exists) in a timely manner. This costs real people real money.
.

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]]> By: Bing Tech http://www.saadkamal.com/microsoft/bing-search-engine-review/comment-page-1/#comment-6059 Bing Tech Mon, 15 Aug 2011 17:17:48 +0000 http://www.saadkamal.com/?p=1329#comment-6059 Hi Greg, This is again Jerome with Bing Technical Support. Thank you for writing again. We regret that we cannot provide more information regarding your inquiry and take immediate action regarding the malware warning that is appearing on our SERP when searching for your site. It is for these reasons why your case was forwarded to our product group. For more information regarding why Bing flags sites as potentially harmful, please visit http://onlinehelp.microsoft.com/en-us/bing/ff808537.aspx We will contact you as soon as developments come in from our product group. Sincerely, Jerome Bing Technical Support<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('6059','Bing Tech'); return false;">Reply to this comment</a> </div> Hi Greg,

This is again Jerome with Bing Technical Support. Thank you for writing again.

We regret that we cannot provide more information regarding your inquiry and take immediate action regarding the malware warning that is appearing on our SERP when searching for your site. It is for these reasons why your case was forwarded to our product group.

For more information regarding why Bing flags sites as potentially harmful, please visit http://onlinehelp.microsoft.com/en-us/bing/ff808537.aspx

We will contact you as soon as developments come in from our product group.

Sincerely,

Jerome

Bing Technical Support

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]]> By: Yahoo New Homepage - More Personalized http://www.saadkamal.com/microsoft/bing-search-engine-review/comment-page-1/#comment-1433 Yahoo New Homepage - More Personalized Wed, 22 Jul 2009 17:08:06 +0000 http://www.saadkamal.com/?p=1329#comment-1433 [...] In fact in many cases, when Google failed to give what I was looking for, Yahoo saved me! Now that Bing.com is here, Yahoo’s chances in Search is almost gone - unless they agree to merge with Microsoft. [...]<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('1433','Yahoo New Homepage - More Personalized'); return false;">Reply to this comment</a> </div> [...] In fact in many cases, when Google failed to give what I was looking for, Yahoo saved me! Now that Bing.com is here, Yahoo’s chances in Search is almost gone – unless they agree to merge with Microsoft. [...]
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]]> By: Bing Webmaster Center http://www.saadkamal.com/microsoft/bing-search-engine-review/comment-page-1/#comment-1183 Bing Webmaster Center Sun, 07 Jun 2009 07:40:31 +0000 http://www.saadkamal.com/?p=1329#comment-1183 [...] I wrote a review about Bing and how this new search engine from Microsoft really impressed [...]<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('1183','Bing Webmaster Center'); return false;">Reply to this comment</a> </div> [...] I wrote a review about Bing and how this new search engine from Microsoft really impressed [...]
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]]> By: Bing.com Search Engine Review http://www.saadkamal.com/microsoft/bing-search-engine-review/comment-page-1/#comment-1182 Bing.com Search Engine Review Sat, 06 Jun 2009 20:05:06 +0000 http://www.saadkamal.com/?p=1329#comment-1182 [...] post by Saad aggregated by [...]<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('1182','Bing.com Search Engine Review'); return false;">Reply to this comment</a> </div> [...] post by Saad aggregated by [...]
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]]> By: Bing.com Search Engine Review | Bid Ant Blog http://www.saadkamal.com/microsoft/bing-search-engine-review/comment-page-1/#comment-1181 Bing.com Search Engine Review | Bid Ant Blog Sat, 06 Jun 2009 19:48:51 +0000 http://www.saadkamal.com/?p=1329#comment-1181 [...] More here: Bing.com Search Engine Review [...]<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('1181','Bing.com Search Engine Review | Bid Ant Blog'); return false;">Reply to this comment</a> </div> [...] More here: Bing.com Search Engine Review [...]
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